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FAQS
What is an escape room?
It’s a real life adventure game - an exciting new form of entertainment, where a group of 2-8 players enter a themed room and have to use clues, codes, teamwork, brain power and strategy to solve all the mysteries to find the final key to escape from the room.
Your team is locked in a custom built, challenging, entertaining environment. The experience will build you and your friends into a team, where everybody has an important role to play. Try to keep a cool head as you navigate your way around the space; you’re going to have to work as a team to discover the hidden clues, objects and codes to complete all the puzzles that stand in between you and your freedom.
The clock is ticking… Good luck!
How much is it?
It depends on the number of players.
£50 for 2 players (minimum) £70 for 3 players, £90 for 4 players, £110 for 5 players, £120 for 6 players, £140 for 7 players and £150 for 8 players, so between £18.75 and £25 per person.
If you want to bring extra players on the day you can pay the difference on the day.
You’ll need to pay in full, for the number of players you’re bringing, when you book online. If you have brought fewer players to the venue than you have booked, no refund will be made. If you have brought more players the price difference will be settled on arrival.
We do not keep cash on the premises. It’s safe, slicker, and more secure. Going cashless means we’re less of a target for crime and it saves us time (no ‘cashing up’ at the end of the day).
PLAYING OFF SITE
The Lost Traveller , collected and returned to One Way Out, £70 for the first bag, then £50 for each additional bag. Max 7 bags and 40 players. Extra £50 if game master is required, otherwise play with a clue book. (More than two bags will need a gamester to facilitate the game.) Client card details are retained until safe return. Loss/damage will be charged.
Lost Traveller (off site anywhere in mainland uk) £95 for the first bag, £145 for two bags courier delivered to your door. Client card details are retained until safe return. Loss/damage will be charged.
Is it dangerous?
Not really. There are always risks - you might bump your head on a bench while hunting below it for a clue, or crash into one of your team mates in your enthusiasm to poke something in a hole.
It’s nowhere near as dangerous as your car ride to get here!
What should we wear?
Anything you like, but you will be on your feet for the whole game - so we’d probably avoid stilettos.
Appropriate fancy dress might earn you a bonus five minutes but apart from that, whatever you’re comfy in.
How many people can play a game?
Framed and Gas Alert are 2-8 players
Toy Shop, Rhyming Room, Perfect Egg, Tagalong and Lost Traveller on site are 2-5 players
Yeloowbeard is 2-6 players
Puzzle Boxes, 2-8 players
Lost Traveller off site has multiple bags for up to 40 players.
How long does a game take?
All our on-site games are 75 minutes, plus a bit of time for a briefing.
Off site games played with a clue book, it’s up to you. Take as long as you like. If a gamester is with you, 75 mins.
What time should we arrive?
10 minutes before your scheduled time would be perfect.
We need time for briefing and debriefing, time to play, and a bit spare for us to reset the game for the next players.
Do you have parking?
Yes. We have seven dedicated spaces right outside the building to the left of the steps. You can often park there while you visit Oakham before/after your game, but if you want to stay longer than your playing time, please check first in case spaces are limited that day.
Can I store personal items?
Yes, we have plenty of coat hooks for coats and bags. Valuable items may be left safely in lockers or you can take them in, although we ask that phones are switched to silent, and no photos please!
Can we bring an extra person on the day?
Yes. As long as you have booked and paid for your slot in advance, you can bring extra players and pay for them on the day.
What if I need to cancel?
There are not usually any refunds for cancelled bookings. However, if you can let us know with two days notice, we will try and reschedule your booking.
Do you have disabled access?
There is disabled access to the ground floor so Lost Traveller, Toy Shop, Prefect Egg and Christmas Tagalong can be played by wheelchair users or those with limited mobility.
Let us know in advance though please.
What ages are your escape rooms suitable for?
Gas Alert and Framed, are suitable for ages 12+ but younger children may be okay in a family group.
Rhyming Room, Perfect Egg, and Tagalong are suitable for 9+ although younger children may be fine in a family group.
Lost Traveller is playable at two levels of difficulty, with the medium version suitable for ages from about 8+ or for adults with less time to spare.
Under 13s must be accompanied by a paying adult. 13-15s may play alone providing an adult is on the premises. 16+ may play alone.
Can i try to escape if i’m pregnant?
Yes. There’s nothing that should endanger a pregnant woman and you should just about fit through all the doors.
Framed does have an easy chair or two, and there’s a stool in the Gas Alert room, so you could puzzle a few things out sitting down if it helps. However we take no responsibility if the excitement brings on the birth.
You can leave the game at any time through the entrance door if you need to.
Are your rooms scary?
Our aim is to create fun interactive and challenging games but no, they’re not overly scary.
If you have a delicate constitution there may be the odd dark moment or jump scare, but on the whole, these games aim for fun and lots of laughter.
Do you have toilet facilities?
Yes. We suggest going before you play! Once the door has closed behind you, you’re in for the duration.
Obviously, we’ll let you out whenever you like, if you need us to. But you don’t want to spoil the game!
Do you sell drinks/food?
No. However, there are loads of places to eat and drink just a few minutes walk away in Oakham.
Do you do walk-ins?
No. However, you may be able to book on the same day. Please give us a call or check the booking page for availability.
Special events like Halloween, Christmas, New Year, and Easter, and school holidays are the first to go, so do book well ahead of time if you’re thinking of coming during busy periods.
What are your opening times?
We are open for bookings every day except Christmas Day, between 10:00 – 21:00 Check the booking page for availability. We can even do an earlier time if you arrange it in advance.
However, we are not necessarily always on site if there are no bookings in, so but we are always on the end of a ‘phone.
Can we bring alcohol?
No. Anyone deemed under the influence of alcohol or drugs may be refused entry on safety grounds.
Can we take photos?
No, sorry. We don’t want to risk all our secrets making their way onto social media, but we will take your photo at the end if you like.
Do we play the room with other teams?
No. Once you have made a booking, your team will be the only one to play the room at your chosen time slot.
Other teams may play our second room simultaneously. If you have a group of 9+ and would like to play head to head against each other and the clock, please contact us to arrange your group booking.
What happens in an emergency?
Don’t worry, in Framed, Christmas Tagalong, Lost Traveller and Perfect Egg the door you enter to start the game is always unlocked so you can get out in the event of an emergency.
In Rhyming Room , Yellowbeard, Toy Shop and Gas Alert you are locked in and there is an emergency key on the wall. However, if you don’t like the idea of being trapped inside, just let us know. If you prefer, we can leave the door unlocked and your game ends when you have the key in your hand.
TERMS & CONDITIONS
01 – PRICES
The prices listed include up to 75 minutes of play Prices shown in pounds sterling, including all taxes.
All other services that are not included in the initial reservation will be billed in addition.
One Way Out reserves the right to modify prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.
02 – RESERVATIONS
Only person(s) of at least 16 years of age are permitted to book a One Way Out game. To enter the venue you must confirm the full name of the person who made the booking. You may be asked to confirm other contact details.
All reservations are processed in real time and are subject to availability. The sale will not be considered final until receipt of a confirmation email from One Way Out. The buyer’s bank account will immediately be debited for the amount of services booked.
One Way Out recommend that teams arrive at least 10 minutes before the start of the game. One Way Out will accommodate for lateness where possible but you may be refused entry and you may miss your slot.
Bookings cannot be refunded. However, we will always endeavour to reschedule a booking if you cannot attend.
Please note the minimum and maximum number of players permissible for each game:
Framed and Gas Alert £50 for 2 players (minimum) up to £150 for 8 players (maximum of 8)
Toy Shop, Rhyming Room and Lost Traveller, Perfect Egg and Tagalong £50 for 2 players (minimum) up to £110 for 5 players (maximum of 5)
Yellowbeard’s Treasure Maximum 6 players. UP to £120 (maximum, of 6)
If you want to bring extra players on the day, up to the maximum limit for the room, you can pay the difference securely by card on the day.
03 – PAYMENT
One Way Out only accepts payment by card via the booking system and at the venue. No cash is kept on the premises.
You’ll need to pay in full, for the number of players you’re bringing, when you book online. If you are organising a large party, you may pay a deposit of £50 per room to secure your booking, then the balance on the day.
If you have brought fewer players to the venue than you have booked, no refund will be made. If you have brought more players the price difference will be settled on arrival.
One Way Out has entrusted its payment system to a specialist in online payment security. We do not keep any customer credit card information on our database.
04 - PERSONAL DATA
All data is handled with the greatest degree of care and discretion.
By booking through One Way Out you consent to the use of those items of your personal data which are necessary to ensure the proper processing of orders.
One Way Out undertakes to only use this database for information purposes and commercial offers only. One Way Out will not to divulge this data to third parties, except upon request by an authority empowered by law.
05 – SAFETY REGULATIONS
Each team in the booking must have at least one player that is 16 or above. If there are any players under 16 then a paying adult over 18 must be part of the group and it is their responsibility to look after younger members of the team.
Toy Shop involves heating water in a kettle to boiling point. It is the responsibility of the accompanying adult to look after younger members of the team.
Your team agrees to participate to play One Way Out Games at your sole risk.
Our escape rooms contain surprises which may make participants jump. Smoke machines are used. You may required to taste substances. You shall be solely responsible and accountable for your personal safety and state of health while you participate in One Way Out Games.
Although little physical strength is needed for the experience, it is your responsibility to ensure that you are fit to participate. You should not participate in any physical challenges if you are pregnant, prone to seizures or have any heart conditions. We will reserve the right to refuse entry if you appear to be in any way unfit for the experience.
Chemicals are handled in the Gas Alert game. These are safe when used as directed but no responsibility will be taken for skin/eye irritation or staining to clothes if chemicals are spilt or misused.
If you have any health conditions or concerns regarding the above, please contact us prior to booking and we will advise.
Regretfully, our site does not have wheelchair access upstairs due to the nature of the building. Toyshop, Perfect Egg, Christmas Tagalong and Lost Traveller are played downstairs and are wheelchair accessible by an outside lift. Please contact us prior to booking.
06 - GAME REGULATIONS
By purchasing, the buyer certifies that One Way Out games, components, and puzzles are to be regarded as confidential. Any full or partial disclosure or publication to any third party violates One Way Out business interests.
No phones or cameras allowed within any of our games.
You and your team must follow instructions from our game masters at all times. If they are not followed we reserve the right to eject you from the experience without refund.
Food and drink (except bottled water) may not be taken into the game rooms.
You are recommended to wear suitable footwear and clothing; no specialist clothing or equipment is required.
You shall not enter the site under the influence of alcohol or drugs. One Way Out reserves the right to refuse your entry to the site.
One Way Out reserves the right to charge the guests for any damage which is intentional or caused by misuse of items.
One Way Out does its utmost to offer you a game room that lives up to your expectations. However, the order, arrangement and casting of the game remain at the discretion of One Way Out and no complaints will be accepted in the case of a modification to the game.
It is strictly prohibited to take pictures, film or to record all or part of the game. You agree not share any of the solutions or processes that are involved in the game.
One Way Out declines all responsibility for any damage relating to objects belonging to customers.
CCTV is used to monitor the game. By participating in an Escape Room Game you consent to the use of CCTV in the game. Logs are held for no more than 30 days.
One Way Out does not tolerate any kind of harassment towards its employees and reserves the right to remove you from the premises without compensation.
At no point are you to use substantial force. If you deliberately damage something you will be liable to pay for damages.
We accept no responsibly for injury or death whilst on our premises.
07 - PROMOTIONAL OFFERS
Promotional codes must be claimed at the time of booking. Extra Player cards must be presented on arrival, limited to one offer per group.